No health telemetry in advertising pixels
Heart rate, sleep, temperature, recovery scores and health conditions should not be sent to advertising pixels.
Support · Orders and policies
Privacy and wellness data
Health information is sensitive. ARC's production architecture is intended to keep sensitive wellness telemetry separate from commerce and advertising analytics.
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Collect for a clear purpose
ARC should collect only the information needed to provide the product, support accounts and meet lawful operational requirements.
Separate access by purpose
Commerce support and health data should not share broader access simply because they belong to the same customer.
Account controls
Users should be able to access available account controls and make eligible privacy requests according to the live product and applicable law.
Production policy will state retention
Before sensitive health telemetry is collected at production scale, ARC should publish the actual retention, processor and deletion behavior rather than inventing a generic schedule.
Support requests
For a privacy request, use the ARC contact or support channel and avoid sending sensitive health details unless they are necessary to resolve the request.
Related help
Need help with your specific ARC?
Contact [email protected] with the relevant order number and a clear description of the issue. Never send passwords, one-time codes or reusable sign-in links.