Support
Help for every part of ARC.
Setup, everyday use, health insights, troubleshooting, orders and policies are organized here with practical guidance and clear product limits.
Getting started
5 articlesGetting started with ARC
First charge, account setup, pairing, fit and the first days of wear.
Pairing and Bluetooth
Connect ARC to your phone and work through the most common pairing issues.
Fit and wear
Placement, strap tension, comfort and reliable sensor contact.
Sizing ARC Band
Measure your wrist and choose the production size range that fits securely.
ARC app and account basics
Understand the difference between the ARC customer account and the ARC wearable app.
Using ARC
5 articlesBattery life
Battery expectations, factors that affect runtime and long-term battery care.
Charging ARC
Seat ARC on the dock correctly and keep the charging surfaces clean and dry.
Syncing and data
How ARC moves data to the app and what to check when updates are delayed.
Using ARC without an internet connection
What to expect when your phone or network is temporarily offline.
Travel and time zones
Keep ARC syncing when your phone, schedule and local time change.
Health insights
7 articlesSleep tracking
How ARC estimates sleep and how to read nightly and long-term trends.
Understanding recovery
How personal baselines, sleep and recent activity can inform a daily recovery view.
Heart rate and HRV
How optical sensing works, what affects readings and how to interpret trends.
Activity and movement
Understand movement trends, daily activity context and the limits of wrist-based tracking.
Workouts and training
Wear ARC during exercise, understand signal limits and use training trends responsibly.
Skin temperature trends
What wrist temperature deviations can show and what they cannot diagnose.
Accuracy, validation and product limits
How ARC separates design targets from validated production performance.
Troubleshooting and care
7 articlesTroubleshooting ARC
A practical first checklist for connection, charging, sync and sensor issues.
Pairing troubleshooting
Work through discovery failures, permissions and interrupted setup without unnecessary resets.
Charging troubleshooting
Check the dock, charging surfaces, cable and power source when ARC does not charge reliably.
Missing readings and data gaps
Find the common causes of missing sleep, heart-rate or activity data.
Care and cleaning
Clean the sensor and strap without damaging ARC or trapping moisture against the skin.
Skin comfort and irritation
Reduce moisture and pressure issues, and know when to stop wearing the band.
Water, showers and swimming
Understand the current water-resistance status before using ARC around water.
Orders and policies
6 articlesOrder status and account access
Find your ARC order, understand status updates and keep order details private.
Shipping and delivery
Delivery estimates, tracking, destinations, taxes and address changes.
Returns and refunds
How the 365-day ARC Band return guarantee works and how to start a request.
Warranty service
How the 2-year limited hardware warranty works and how to start a claim.
ARC subscription and membership
What $0 per month means for the core ARC Band experience.
Privacy and wellness data
How ARC approaches account information, health telemetry and advertising separation.
Still need help?
Email [email protected] for product, order, return, warranty or account help.