Before training
Check that ARC is charged, dry and sitting securely above the wrist bone before a workout.
Support · Health insights
ARC is intended to add training context without turning the band into a screen-first sports watch. Final workout modes and automatic detection behavior will be published with the production app.
Check that ARC is charged, dry and sitting securely above the wrist bone before a workout.
Rapid arm motion, vibration, gripping and wrist flexion can make optical heart-rate readings less stable. A secure, comfortable fit can help.
The exact list of supported workout types and any automatic workout detection remain production features to be confirmed.
If the ARC app displays zones, the method used to calculate or personalize them will be documented in the production product. Zones are training context, not medical thresholds.
Dry the band and your skin, then loosen the strap back to a comfortable everyday fit if you tightened it for exercise.
Use sleep, recent activity and physiological trends together. One workout or one daily score should not be treated as the whole picture.
Contact [email protected] with the relevant order number and a clear description of the issue. Never send passwords, one-time codes or reusable sign-in links.