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Support · Using ARC

Using ARC without an internet connection

ARC is designed to keep core sensing separate from constant internet access, but production storage and sync limits are still being finalized.

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Sensing does not imply constant internet

Wearable sensing can continue independently of a live web connection, subject to the final production firmware and available local storage.

Phone connection still matters

The band may need the phone for sync, account association, time updates, firmware management or features that rely on the app.

Cloud-backed features can wait

Features that require server processing or account services may not update until the phone is back online.

Sync after reconnecting

When internet access returns, keep ARC near the phone and open the ARC app long enough for pending data to sync.

Do not rely on an unpublished buffer duration

ARC has not published a final number of offline days or hours that can be stored on the device. That limit will be documented after production validation.

Need help with your specific ARC?

Contact [email protected] with the relevant order number and a clear description of the issue. Never send passwords, one-time codes or reusable sign-in links.