Confirm the band is charged
A device with very low power may not remain discoverable long enough to complete setup.
Support · Troubleshooting and care
Pairing troubleshooting
Most pairing failures come from power, proximity, permissions or an existing association. Check those before trying a full reset.
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Move close to the phone
Keep ARC within easy reach of the phone and reduce interference from unnecessary Bluetooth accessories while troubleshooting.
Verify Bluetooth permission
The ARC app must have the phone permission needed to discover and communicate with the band.
Look for an existing association
If ARC was previously set up on another phone or account, follow the supported transfer process rather than repeatedly attempting another association.
Restart the app and Bluetooth
Close and reopen the ARC app. If needed, toggle Bluetooth off and back on before retrying from inside the app.
Escalate with details
Send support the phone model, operating-system version, app version when available and the exact step where pairing stops.
Related help
Need help with your specific ARC?
Contact [email protected] with the relevant order number and a clear description of the issue. Never send passwords, one-time codes or reusable sign-in links.